Overview

Job Role: IT Technician

Location: Staveley, Chesterfield

Hours: 08:30 – 17:00 Monday – Thursday 08:30 – 16:00 Friday

Salary: Negotiated on experience

 Overview: Our client is a family run business which has over 30 years of success behind them, they manufacture and distribute world class plastic building products into the Construction sector, an opportunity has arisen to join the business as IT Technician

Main Purposes: Facilitate continuous improvement across site. Assisting with I.T problems that arise and when both

on-site and off-site and within out other satellite departments. Providing both operational and

Commercial teams with I.T support. Based on site at Staveley and remotely supporting two other

sites

Main tasks and duties:

  • To assist all our users with any logged IT related incident when called upon
  • To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to Head Office where necessary
  • To install and configure new IT equipment
  • To resolve incidents and upgrade different types of software and hardware
  • Resolving any issues with the telephone system
  • Cisco UCCX call centre platform
  • Supporting the businesses sales reps (laptop, mobiles and printers)
  • To resolve incidents with printers, scanners, copiers, laptops and PCs
  • Security systems including cameras and fire systems
  • Ensure compliance with company procedures for all hardware and software requests
  • Maintaining / adding to site cabling infrastructure
  • Supporting extrusion line and rotor moulding computer systems
  • Mobile iron
  • Create wifi guest passes
  • Cisco VPN
  • Admin access to Staveley server for file and print support
  • Creating new user accounts
  • Administrator account access/add my account to the administrator group
  • Plus any other adhoc duties

 

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