Job Title: Technical Manager

Salary: £45,000 – £50,000 per annum

Location: Leeds

Hours: Monday – Friday 08:00 – 17:00 (1 hour lunch)

Main Purpose of Job:

To lead a team of technicians to ensure high output, high quality technical delivery with class leading customer satisfaction.

Responsible to:

Regional Director

Main Tasks of Job:

This would be the job list, such as:

  • Ensure customers are wowed through perfect, effective, timely communication & excellent customer service.
  • Monitor and drive improvements in technical quality through coaching and training
  • Early assessment of future work and ensure info is available to complete task, task/comments are clear and hours are allocated accurately.
  • Check drawings leaving the business to ensure no technical mistakes and minimize revisions.
  • Proactively review projects based on KPIs (revisions and hours spent) to address poor performing projects at the first sign of problems.
  • Take ownership of escalated technical issues (internal and external) as needed.
  • Regularly engage with senior engineers within your customers organisation to gain feedback and drive continual improvement.
  • Perform appraisals and regular 1-2-1’s to ensure performance, training needs, career development etc. are being closely managed.
  • Work hours required to achieve purpose of role.

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